TERMS AND CONDITIONS

Terms & Conditions

Effective Date: [1 June 2025] Welcome to Urban Thing, a brand owned and operated by BlueClub Collection Pvt. Ltd. (“we”, “our”, “us”). These Terms & Conditions form a binding agreement between you (“you” or “Customer”) and us governing your access to and use of www.theurbanthing.com (the “Site”). By accessing, browsing, or making a purchase on the Site, you agree to be bound by these terms as modified from time to time .

Contact Us

For questions or assistance regarding these Terms, please reach out to: Blueclub Collection Pvt. Ltd. Registered Office: 3, Jagnath Plot, Dr. Yagnik Road, Rajkot. 360001.
Email: customercare@theurbanthing.com
Website: www.theurbanthing.com

Scope & Eligibility

  • These terms apply to all users and visitors of the Site. 
  • You must be at least 18 years old, or have parental consent, to purchase from the Site. 
  • By using the Site, you represent and warrant that you are competent to enter into a contract under Indian law.  

Account & Site Access

For purchases, you may be required to create an account. You agree to: 

  • Provide accurate, current, and complete information 
  • Maintain and promptly update your account details 
  • Keep your password confidential and notify us of unauthorized use 

Product Information & Pricing

  • We make every effort to ensure accuracy of product descriptions, images, and pricing. 
  • Errors may occur; we reserve the right to correct them and revise orders accordingly at our discretion. 

Order Acceptance & Payment 

  • Receipt of your order confirmation email is not acceptance. 
  • Acceptance and order fulfillment occur only when your payment is processed and your order is dispatched. 
  • Payments are securely processed through third-party gateways; we do not store your payment details. 

Delivery and Shipping 

  • We ship across India. Delivery timelines depend on destination and stock availability. 
  • Risk of loss transfers to you upon dispatch. 
  • In case of damage during transit, please contact our support team immediately. 

Return, Refund & Exchange

  • We offer returns/exchanges within 7 days of delivery, subject to our Return Policy theurbanthing.com 
  • Items must be unused, unwashed, with original tags and packaging. 
  • Refunds are processed within 7–10 working days after we receive the return. 

Intellectual Property

  • All content on the Site—text, visuals, logos—is the property of BlueClub Collection Pvt. Ltd. or its licensors. 
  • You may not reproduce, distribute, or exploit this content without permission. 

Limitations of Liability & Warranties

  • The Site and products are provided “as is” without warranties of any kind. 
  • To the maximum extent permitted by law, we exclude all implied warranties. 
  • Our liability for any claim arising from use of the Site or products is limited to the amount paid by you for the relevant purchase. 

Governing Law & Dispute Resolution 

  • These terms are governed by the laws of India
  • Disputes will be resolved through arbitration in Rajkot, India, under the Arbitration and Conciliation Act, 1996

Modification & Updates

  • We may update these Terms at our discretion. 
  • Changes are effective upon posting and notified via the homepage or email. Continued use of the Site constitutes acceptance of the revised Terms . 

Severability

If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain in full force.