TERMS AND CONDITIONS
Effective Date: [1 June 2025] Welcome to Urban Thing, a brand owned and operated by BlueClub Collection Pvt. Ltd. (“we”, “our”, “us”). These Terms & Conditions form a binding agreement between you (“you” or “Customer”) and us governing your access to and use of www.theurbanthing.com (the “Site”). By accessing, browsing, or making a purchase on the Site, you agree to be bound by these terms as modified from time to time .
Contact Us
For questions or assistance regarding these Terms, please reach out to: Blueclub Collection Pvt. Ltd. Registered Office: 3, Jagnath Plot, Dr. Yagnik Road, Rajkot. 360001.
Email: customercare@theurbanthing.com
Website: www.theurbanthing.com
Scope & Eligibility
- These terms apply to all users and visitors of the Site.
- You must be at least 18 years old, or have parental consent, to purchase from the Site.
- By using the Site, you represent and warrant that you are competent to enter into a contract under Indian law.
Account & Site Access
For purchases, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account details
- Keep your password confidential and notify us of unauthorized use
Product Information & Pricing
- We make every effort to ensure accuracy of product descriptions, images, and pricing.
- Errors may occur; we reserve the right to correct them and revise orders accordingly at our discretion.
Order Acceptance & Payment
- Receipt of your order confirmation email is not acceptance.
- Acceptance and order fulfillment occur only when your payment is processed and your order is dispatched.
- Payments are securely processed through third-party gateways; we do not store your payment details.
Delivery and Shipping
- We ship across India. Delivery timelines depend on destination and stock availability.
- Risk of loss transfers to you upon dispatch.
- In case of damage during transit, please contact our support team immediately.
Return, Refund & Exchange
- We offer returns/exchanges within 7 days of delivery, subject to our Return Policy theurbanthing.com
- Items must be unused, unwashed, with original tags and packaging.
- Refunds are processed within 7–10 working days after we receive the return.
Intellectual Property
- All content on the Site—text, visuals, logos—is the property of BlueClub Collection Pvt. Ltd. or its licensors.
- You may not reproduce, distribute, or exploit this content without permission.
Limitations of Liability & Warranties
- The Site and products are provided “as is” without warranties of any kind.
- To the maximum extent permitted by law, we exclude all implied warranties.
- Our liability for any claim arising from use of the Site or products is limited to the amount paid by you for the relevant purchase.
Governing Law & Dispute Resolution
- These terms are governed by the laws of India.
- Disputes will be resolved through arbitration in Rajkot, India, under the Arbitration and Conciliation Act, 1996.
Modification & Updates
- We may update these Terms at our discretion.
- Changes are effective upon posting and notified via the homepage or email. Continued use of the Site constitutes acceptance of the revised Terms .
Severability
If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain in full force.