Shipping Policy
- Delivery Locations: We ship across India to all pin codes.
- Dispatch Timeline: Orders are typically processed within 1–2 business days. Estimated delivery times vary by location (5–8 days for metros, 7–14 days for remote areas).
- Shipping Costs: Standard shipping is free for orders above ₹1,499. A flat fee applies for orders below this threshold.
- Order Tracking: Once dispatched, you’ll receive a tracking link via email/SMS. Title and risk of loss pass to you upon handover to the courier.
Risk-Free Shopping
- Timeframe: Returns or exchanges can be initiated within 07 days of delivery.
- Eligibility:
- Item must be unused, unwashed, with original tags and packaging intact.
- Only products purchased from www.theurbanthing.com are eligible.
How to Return or Exchange
- Log in to “My Orders” on our site and select the item.
- Choose ‘Return’ or ‘Exchange’ and select your preferred pickup date.
- A pre-paid courier label will be included with every shipment for easy returns.
- We’ll schedule a pickup from your address.
Return Shipping & Condition Check
- Free returns for eligible orders – no need to pay upfront.
- We’ll inspect returned items upon receipt. If they fail to meet policy conditions, we reserve the right to reject the return or charge a restocking fee.
Exchanges
Exchanges are subject to product availability. If your desired size/style is unavailable, you may choose a refund or store credit.
Refund Policy
- Refund Timeframe: Issued within 7–10 business days after we receive and approve your return.
- Refund Method: Funds will be returned via the original payment method. If that’s not possible, store credit will be offered.
- Partial Refunds: May apply for items returned damaged, used, or missing tags/packaging.
Order Cancellation
- Before Dispatch: You can cancel an order any time up until dispatch via your account or by contacting us.
- After Dispatch: Please request a return once you receive the shipment.
Additional Information
- Sale or Promotional Items: Subject to the same 7-day return/exchange window unless otherwise stated.
- Gift Orders: The recipient can initiate returns/exchanges using order details; refunds will be sent to the purchaser’s payment method.
- Customer Support: For assistance, reach out at customercare@theurbanthing.com.
Questions?
If you’re unsure whether a product qualifies for return or exchange or need further help, our support team is ready to assist. We’d rather help you than have a garment go unworn. Reach us on customercare@theurbanthing.com
Urban Thing
Iconic by Nature. Not by Noise.
